Our valued customers can exchange or return their purchases within 14 days from the date of receipt of the order within the following terms and conditions:
- The goods to be exchanged or returned must be in their original condition (as sold).
- The goods to be exchanged or returned must be defective or have a defect that is not apparent at the time of purchase.
- Goods must be returned in the branded boxes and bags in which they were received. In addition to the shipping box.
- Products that have been opened, tested or unwrapped can only be returned or exchanged in the case of a manufacturing defect.
- Oud oil, incense and their derivatives are non-refundable and non-exchangeable. This is for your safety and the safety of others.
- Shipping charges (returning the product to the warehouse) shall be borne by the customer. If you wish to return the order after receiving it despite the safety of the product.
- The customer is responsible for the shipping charges and the cost of shipping the replacement product. In the case of replacing products or orders after receiving them even though the product is intact.
- Shipping charges (return of the product to the warehouse) will be borne by the company. If you wish to return an order or product due to a defect or manufacturing defect.
- Shipping charges and the cost of shipping the replacement product will be borne by the company. In the case of replacing products or orders due to a defect or manufacturing defect.
- The replacement product or refund will be sent after the shipment is received by the customer.
*After the shipment is completed, the customer must contact us to provide us with the expected shipment number.
To return products, please contact customer service via:
– Customer service number: 22207001 965+
Payment method and return period (after the product condition assessment process)
- Bank card: 5 – 10 business days
- Bank transfer in Kuwait: 3 – 5 business days
- Bank transfer in Gulf countries: 7-10 business days
- Cash on Delivery: 10 working days